New Found Confusion

Today was a day of a new confusion for me. My first break being a reasonable time of day I went outside for the fresh air and ironic smoke that went with it.
I sat in the front of my work building on the side of a huge flower garden area. The area was about waist high and enclosed in marble stones that have an edge wide enough, so many people would frequently sit on them.
I took out my smoke and my lighter; lit my smoke, put the lighter away and then took out my Blackberry.
I proceeded to text and smoke.
Out of the corner of my eye I see a homeless lady walking by but kept what I was doing. She gets probably about a meter and a half, maybe two, away when she turns and looks at me and says: "Noble, very noble." And continues to walk.
Did I miss something here? She never once approached me or asked me anything.
The only things I can gather that it comes down to are simplistic, yet stupid when I debate it down further. But I figure it's one of these three things.
For one, I was wearing my hair up and silly so I guess I probably looked too young for smoking and gathered she was impressing some kind of homeless words against smoking.
For two, I was sitting on the side of the flower ledge area and that maybe she was trying to impress onto me her disgust with my obvious lack of respect for the flowers. They don't like breathing smoke either.
And lastly, maybe she was just crazy? I mean, she was homeless...it's not like they are known for their intellect for the most part. I once was walking from my work to the bus stop and passed a homeless guy who shouted that he was part of the evil Ewok corporation!
But I mean, still.....noble? Should I be shivering in my boots or something?
Oddly enough, I don't know why I didn't think about it sooner, but perhaps it was a combination of everything above plus my texting.
But again, really?

The French Anger

I'm not an overly hateful person. I believe I'm more of a solver than fighter.
So why is it, that when a french angry person calls in and I get them on the line, all I can think of is wanting a special button on my phone that'll either electrocute or bash the caller on the head?
Oh don't get me wrong, nothing that would kill.
Just enough to stun and allow me to sound like the call was just dropped due to unforseen circumstances.
I'm not asking for much I think....just a simple button.
It's not like I'd abuse it....wait....yes I would.

Anger Denied

Now, I don't necessarily love where I work. But I do like having certain loopholes. Namely the "refuse-to-deal-with-rude-customers-because-there's-no-proof-I-hung-up-on-you-bitch" option. Allow me to explain why I love this option that exists but is also non-existant.
I just got a call come in and so I start my half english-half french shpeel. She cuts me off halfway through the french part, and ignorantly says (in french) "you need to speak french to me. Speaking to me in english greatly insults me. And since we live in Quebec, it should be french first and english last. Do you understand this?"
Now, at this point I had many choices.
I *could* have told her to shove it.
I *could* have told her it's actually Canada and all citizens have the right to speak in whatever language they wish.
I *could* have even went with it up to the point I had access to her account & shut all her shit off.
But I decided to take the "I-dont-need-to-deal-with-this-shit" road and hung up on her. :p
Did the bitch deserve it? YES
Was she a bitch? Oh HELL YES!
Did it feel good? It was priceless!

Anger Management

So, yet again the day is met with frustration.
I receive a customer I received last week for the same issue he called about the week before and resist a self facepalm. I explain the same thing that I did last time and let him know that he NEEDS to talk to another department to correct it.
So I transfer him, and hope to dear god that the agent corrects the issue so I don't have to do this all over again.
I listen in to the call that I just transfered the customer to, praying that I hear the words that I know will promise the non return of this unable to follow simple explanations customers.
Then I hear something that is unexpected...the customer starts saying that I was telling him I was unable to pull up the account & told him that the problem was closed! Uhm, what? Seriously? And as he continued to complain all I could think of was "if I were to shut all his stuff off, does that mean I need anger management?"
Let's just hope this day has less stupid people than last week...Oh GOD don't get me started on last week!!!